Communication

at school(s) in Adelaide or delivered online/live/on-site/by e-learning

Public Sector - Service Delivery and Workplace Communication
Course Format: Classroom
School/Trainer: Australian Institute of Management SA [All Courses]
Training Center(s)/Venue(s): Adelaide, SA, Australia
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide

Every organisation has the opportunity to provide exceptional internal and external service �but very few do. Government agencies are placing a stronger emphasis on improving service standards. Whether the customers are internal or external, high level service standards involve high level communication skills and are being trained in, measured and rewarded. This program gives participants an o......

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Much of a manager’s thinking in today’s workplace happens in meetings, conversations and workshops. But groups of people have different knowledge, opinions and communication styles. How do you genuinely get the best thinking for everyone without disintegrating into chaos or argument? A lot of business thinking and decision making happens in groups. Ideally this brings a wealth of experience ......

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The workplace report has become a pivotal information tool upon which many organisations depend. A report, which is well researched, well organised and clearly presented, can greatly assist in making timely and effective decisions. This program is designed to develop the skills and knowledge required to create reports and information documents that are more complex than basic letters, memos and......

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The program is designed to enable participants to develop the ability to speak clearly and confidently in front of others, whether one to one or in front of a group. Content Researching and preparing a successful speech Building rapport with the audience Overcoming objections Handling difficult questions Techniques to improve the use of body and voice to transmit messages Practical sess......

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As distinct from face to face communication, telephone communication requires additional skills to overcome the visual and physical separation of caller and employee. This is especially important when communicating in difficult situations. This program provides an insight into the skills and knowledge required to overcome communication barriers and deliver superior customer service while on the......

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This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact. Content The nature of communication Knowing the audience and its needs The structure of a business presentation The use of skeletal notes, including mind maps The use of visual aids The differences be......

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