Customer schools in Australia:
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Training Courses for:
Customer
at school(s) in Adelaide or delivered online/live/on-site/by e-learning
Total 200 training course(s) available.
Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: TAFE SA - Adelaide City Campus [All Courses]
Training Center(s)/Venue(s): Adelaide, SA, Australia
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide At this level the job responsibilities may include those mentioned in the Call Centre Training (Customer Contact) short course as well as:
* providing advice and sales of complex products and services
* dealing with complex customer complaints
* using multiple computer and telephone technologies including Internet
* providing leadership to less experienced employee...
Course description>>
Call Centre
Course Format: Classroom
School/Trainer: TAFE SA - Adelaide City Campus
Training Center(s)/Venue(s): Adelaide, SA, AustraliaCall Centre Training (Customer Contact)
The course focuses on developing the key skills of a Contact/Call Centre Operator including:
* using your voice to provide professional customer service;
* using telephone and computer technology;
* interacting with customers while inputting information into a computer;
* identifying and creating sales opportunities;
* handling customer objections;......
Course description>>
Manage Customer Service
Course Format: Classroom
School/Trainer: Australian Institute of Management SA [All Courses]
Training Center(s)/Venue(s): Adelaide, SA, AustraliaNo company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ......
Course description>>
Customer Service
Course Format: Classroom
School/Trainer: Australian Institute of Management SA
Training Center(s)/Venue(s): Adelaide, SA, AustraliaToday’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants wit......
Course description>>
Communication and Customer Skills for IT Professionals
Course Format: Classroom
School/Trainer: Dimension Data Learning Solutions [All Courses]
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, SyndeyIT Professionals have a reputation of being poor communicators and non-customer focused. Is this reputation fair? Certainly the industry has changed a lot since this reputation was formed. But with IT now pervading into all parts of an organisation these skills are even more important.
IT staff are required, now more than ever, to communicate with both internal and external customers about t......
Course description>>
Certificate IV in Customer Contact
Course Format: Classroom
School/Trainer: Esset Australia [All Courses]
Training Center(s)/Venue(s): Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth, Australia
Jobs & Resumes: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West Perth
Houses & Roommates: Adelaide, Burnie, Brisbane, Hobart, Launceston, Narrabundah, Sydney, West PerthThe Certificate IV in Customer Contact is relevant for existing team leaders and managers in Contact Centre environments.
Course Requirements
7 core units and 6 elective units - 13 units in total.
Core units:
BSBCCO402A Gather, collate and record information
BSBCUS401A Coordinate implementation of customer service strategies
BSBLED401A Develop teams and individuals
BSBMGT403A......
Course description>>
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