Customer

at school(s) in Austin or delivered online/live/on-site/by e-learning

Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York

Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ......

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This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a......

Course description>>
 

Cisco Customer Voice Portal Implementation (CVPI) is a hands-on instructor-led course that presents the topology of the product’s various deployment models. The course focuses on installation, configuration and scripting for the Full Feature (Comprehensive) deployment model. This includes the Queue and Transfer and Stand-alone models. As of this writing, a revised naming structure for the deplo......

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CVPD 4.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensiv......

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After completing this course, the student will be able to: Explain the components, function and call flow of a CVP solution when deployed in either a Standalone or Comprehensive model. Group, summarize and complete the steps necessary to configure a functional Unified CVP Comprehensive deployment model with Unified ICME. Demonstrate use of 6 Unified ICME MicroApps available to support ca......

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Defining Excellent Technical Support The first step to excellent technical support and successful interaction with other groups within your organization is to understand exactly what "service" is. The use of service skills must start inter­nally and then, of course, extend to the customer. Customers some­times develop a negative percep­tion regarding the service provided if inte......

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