Customer

at school(s) in Boston or delivered online/live/on-site/by e-learning

Cisco Unified Customer Voice Portal Implementation (Certificate)
Course Format: Classroom
School/Trainer: Sunset Learning Institute, Inc. [All Courses]
Training Center(s)/Venue(s): Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, United States
Jobs & Resumes: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York
Houses & Roommates: Albuquerque, Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York

Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ......

Course description>>
 

This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a......

Course description>>
 

In today’s turbulent markets, companies face greater competition, fewer resources, and more demanding customers—making future growth and profitability elusive if not impossible goals. Even with a deep understanding of their customers, many businesses are still struggling to become customer centric. In response, Building and Leading Customer-Centric Organizations explores how customer centr......

Course description>>
 

Upon completing this course, the learner will be able to meet these overall objectives: Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model. Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise. ......

Course description>>
 

Cisco Customer Voice Portal Implementation (CVPI) is a hands-on instructor-led course that presents the topology of the product’s various deployment models. The course focuses on installation, configuration and scripting for the Full Feature (Comprehensive) deployment model. This includes the Queue and Transfer and Stand-alone models. As of this writing, a revised naming structure for the deplo......

Course description>>
 

CVPD 4.0 teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a comprehensiv......

Course description>>
 

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