Customer

at school(s) in Brisbane or delivered online/live/on-site/by e-learning

Dealing with Difficult Customers
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia
Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney

The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

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This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team....

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This qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge at an entry level role in a customer contact context. They work under direct supervision. Job roles include: Customer Contact Representative...

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The Certificate IV in Customer Contact is suitable for participants who are in a team leader role or contribute significantly to the support and coaching function of a customer contact operation. This course aims to develop skilled call centre staff into team leaders for operational teams....

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The Certificate III in Customer Contact is a course designed to develop call centre representatives into highly skilled operators with specialisation in key areas of sales advice on products or services; complaints or fault enquiries; customer service information and support. Students must choose either ICTCC111 (inbound) or the ICTCC112 (outbound) unit. There are four streams available for pa......

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No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ......

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