Customer

at school(s) in Cairns or delivered online/live/on-site/by e-learning

Diploma of Customer Contact
Course Format: Classroom
School/Trainer: Business Success Group Pty Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville, Australia
Jobs & Resumes: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville
Houses & Roommates: Brisbane, Toowoomba, Cairns, Bundaberg, Rockhampton, Mackay, Townsville

This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team....

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This qualification reflects the role of individuals who perform a range of mainly routine tasks, using limited practical skills and fundamental operational knowledge at an entry level role in a customer contact context. They work under direct supervision. Job roles include: Customer Contact Representative...

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The Certificate IV in Customer Contact is suitable for participants who are in a team leader role or contribute significantly to the support and coaching function of a customer contact operation. This course aims to develop skilled call centre staff into team leaders for operational teams....

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The Certificate III in Customer Contact is a course designed to develop call centre representatives into highly skilled operators with specialisation in key areas of sales advice on products or services; complaints or fault enquiries; customer service information and support. Students must choose either ICTCC111 (inbound) or the ICTCC112 (outbound) unit. There are four streams available for pa......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers. The topics covered are: Prospecting Profiling your ideal client Event change Cold calling Referrals Lead generation and prospecting ideas Getting to elusive prospects ...

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