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Customer schools in Australia:
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Training Courses for:

Customer

at school(s) in Canberra or delivered online/live/on-site/by e-learning

Total 200 training course(s) available.

Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: McMillan Staff Development [All Courses]
Training Center(s)/Venue(s): Canberra, ACT, Australia
Jobs & Resumes: Canberra
Houses & Roommates: Canberra

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......

Course description>>

Customer Service
Course Format: Classroom
School/Trainer: McMillan Staff Development
Training Center(s)/Venue(s): Canberra, ACT, Australia

Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth. This program is designed to work through the key areas of success in customer service: �?Identifying your clients �?Identifying your clients�?needs and how that matches what you have to offer �......

Course description>>

Communication and Customer Skills for IT Professionals
Course Format: Classroom
School/Trainer: Dimension Data Learning Solutions [All Courses]
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey

IT Professionals have a reputation of being poor communicators and non-customer focused. Is this reputation fair? Certainly the industry has changed a lot since this reputation was formed. But with IT now pervading into all parts of an organisation these skills are even more important. IT staff are required, now more than ever, to communicate with both internal and external customers about t......

Course description>>

Customer Contact (Certificate)
Course Format: Classroom
School/Trainer: Capital Careers Pty Ltd. [All Courses]
Training Center(s)/Venue(s): Canberra, NSW, Australia
Jobs & Resumes: Canberra
Houses & Roommates: Canberra

ICT20102 - Certificate II in Customer Contact ICT30102 - Certificate III in Customer Contact ICT40102 - Certificate IV in Customer Contact ...

Course description>>

Customer Service Workshop
Course Format: Classroom
School/Trainer: Capital Careers Pty Ltd.
Training Center(s)/Venue(s): Canberra, NSW, Australia

Our company provides a wide range of accredited and non-accredited professional development workshops for your staff. Training can be tailored to meet your organisational needs to ensure that you receive excellent value for your training dollar. Our presenters are highly experienced in their skill areas and in group management and training delivery. Workshops can be delivered at a time to s......

Course description>>

Turning Difficult Customers Into Loyal Customers
Course Format: Classroom
School/Trainer: Drake Training [All Courses]
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Australia
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney

You have an angry customer standing before you demanding your fix their problem �?what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor......

Course description>>

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