Customer

at school(s) in France or delivered online/live/on-site/by e-learning

Customer Focus
Course Format: Classroom
School/Trainer: INSEAD [All Courses]
Training Center(s)/Venue(s): Fontainebleau, France
Jobs & Resumes: Fontainebleau
Houses & Roommates: Fontainebleau

Understanding your client, whether internal or external, is key to generating value and revenue. Most companies realise that customer orientation is critical, but stumble when it comes to changing attitudes and behaviour. Here, the gap between talk and action is huge, but so is the opportunity to create value by bridging that gap. Key Benefits Improve understanding of customer orient......

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In this module, the students will explore some of the cutting edge strategies and methods of creating and exploiting customer intelligence. Course Content: Understanding Customer Value in a competitive world Internal (human resources) versus external customers Analysing suppliers and partners Why measure customer value? Traditional value measures Customer Lifetime Value Em......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers. The topics covered are: Prospecting Profiling your ideal client Event change Cold calling Referrals Lead generation and prospecting ideas Getting to elusive prospects ...

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

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This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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