Customer

at school(s) in Glasgow or delivered online/live/on-site/by e-learning

Providing Exceptional Client Service
Course Format: Classroom
School/Trainer: Symmons Madge Associates Ltd. [All Courses]
Training Center(s)/Venue(s): Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough

To understand the value of building long term relationships with clients to the business Learning outcomes: How to interact with clients and colleagues more effectively Know the fundamentals of Transactional Analysis and how to use these skills in the workplace Course Outline: Clients are critical to the success of the organisation Understanding who are our clients Knowing what th......

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To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......

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An intensive, practical and activity based programme building delegates’ knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. The Course Suits Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer......

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This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ......

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This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. The Course Suits Anyone working in a customer service role within a finance or collections environment. Training Benefits A greater understanding of the customers needs and how they rate customer excellence Understand why custom......

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This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ......

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