Customer

at school(s) in Los Angeles or delivered online/live/on-site/by e-learning

Customer Relationship Management
Course Format: Classroom
School/Trainer: UCLA Extension [All Courses]
Training Center(s)/Venue(s): Los Angeles, California, United States
Jobs & Resumes: Los Angeles
Houses & Roommates: Los Angeles

In the global marketplace, where the overriding emphasis is on cost, the value of the customer can transcend the great race to the bottom line and allow businesses to thrive while others are victimized by rapidly changing buying behavior fueled by an explosion of technology. This course provides students with a working knowledge of the principles and best practices for managing customer relatio......

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In today’s competitive global environment, relationship selling and quality customer service provides your company with the competitive advantage needed to be successful! How well you, the salesperson, manages both your internal and external customers determines whether you achieve your objectives and goals. Value-added selling is a series of creative improvements in the sales process that......

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Cisco Unified Voice Portal Implementation (CVPI) 7.0 is a hands-on, instructor-led course that covers the tasks necessary for the operation, administration, maintenance and provisioning (Ops Console) of Unified CVP as it is installed in a comprehensive Intelligent Contact manager Enterprise (ICME) environment. Lab exercises address the configuration of all CVP 7.0 product components as well as ......

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This five-day course teaches each student to use the CVP Studio graphical tool to build self-service IVR applications and to run and maintain them on the CVP VXML Server. This course also introduces the student to the other servers that may be part of their CVP solution. Hands-on practice includes programming labs and building applications that incorporate every element of CVP Studio into a......

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Upon completing this course, the learner will be able to meet these overall objectives: Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model. Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise. ......

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Cisco Customer Voice Portal Implementation (CVPI) is a hands-on instructor-led course that presents the topology of the product’s various deployment models. The course focuses on installation, configuration and scripting for the Full Feature (Comprehensive) deployment model. This includes the Queue and Transfer and Stand-alone models. As of this writing, a revised naming structure for the deplo......

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