Customer

at school(s) in Luxembourg or delivered online/live/on-site/by e-learning

Customer Service Selling (Online)
School/Trainer: Swinburne University of Technology [All Courses]

In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers. The topics covered are: Prospecting Profiling your ideal client Event change Cold calling Referrals Lead generation and prospecting ideas Getting to elusive prospects ...

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

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This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according......

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This unit covers the skills and knowledge involved in resolving disputes between customers and organisations in the financial services industry. 1. Establish that a dispute exists 1.1 All information relating to the original problem is identified and the grounds for the dispute clarified 1.2 Contact is made with all parties to identify and clarify the disputed issues 1.3 The fact t......

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