Customer

at school(s) in Melbourne or delivered online/live/on-site/by e-learning

Customer Services Workshop
Course Format: Classroom
School/Trainer: Pinnacle Financial Services Academy Pty Ltd [All Courses]
Training Center(s)/Venue(s): Melbourne, Sydney, Australia
Jobs & Resumes: Melbourne, Sydney
Houses & Roommates: Melbourne, Sydney

This two-day workshop is designed to address a number of situations when dealing with customers or difficult people, such as the following: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational ......

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The Customer Service Advice course teaches participants what advice can and can’t be given according to the law when giving financial services advice to prospective or existing clients. Learning outcomes: Explain what the financial services industry is and the environment in which it operates Demonstrate your understanding of financial services laws and how they affect the financial products......

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The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

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This program is designed to help frontline staff deal with the vital area of handling customer complaints and managing difficult customer behaviour. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on how to manage customer complaints and develop strategies for service recovery. By understa......

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The image and reputation of your organisation largely depends upon the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing comp......

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No company can survive today’s competitive environment without a full commitment to servicing customers. This course focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact......

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