Customer

at school(s) in Mississauga or delivered online/live/on-site/by e-learning

Sales and Customer Service
Course Format: Classroom
School/Trainer: Toronto College of Technology [All Courses]
Training Center(s)/Venue(s): Mississauga, Toronto, Ontario, Canada
Jobs & Resumes: Mississauga, Toronto
Houses & Roommates: Mississauga, Toronto

The sales curriculum is designed to address the needs of all roles within your sales department. You’ll learn how to leverage SAP sales functionality to optimize sales activities; deliver quick pipeline analyses; and manage tasks, contacts, and customers. You’ll also be able to better organize sales territories, maximize opportunities, and manage the sales process -- from request and ......

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SAP Customer Relationship Management (SAP CRM) includes features and functions to support core business processes in the following areas: #Marketing -- Analyze, plan, develop, and execute all marketing activities through all customer interaction points. This central marketing platform empowers marketers with complete business insights -- enabling you to make intelligent business decisions an......

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The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....

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This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales....

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This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies....

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