Customer

at school(s) in Montreal or delivered online/live/on-site/by e-learning

Customer Service Workshop
Course Format: Classroom
School/Trainer: Reflection Seminars [All Courses]
Training Center(s)/Venue(s): Montreal, Quebec, Canada
Jobs & Resumes: Montreal
Houses & Roommates: Montreal

This one-day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time. How You Will Benefit: Clearly identify how you can become for effective in dealing with customers. Identify opportunities within the scope of your authority for dealin......

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We are determinedly orienting towards a service economy. Everywhere, either in private or public sectors, we are more and more preoccupied with service quality offered to customers, external or internal to organizations. Therefore, a strategy focused on the service is essentially linked to human resources. In this context, contact employees, those who are in interaction on a daily basis......

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Les personnes en contact avec les clients représentent, aux yeux de ceux-ci, le service à la clientèle de l’entreprise. Si leur performance est appréciée, le service à la clientèle est perçu comme étant de qualité supérieure et il devient un élément de différenciation pour l’entreprise. C’est pourquoi il est nécessaire et rentable d’aider les personnes en contact à améliorer leur compétence rel......

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This program deals with customer relationship management (CRM), from planning to implementation. It caters to executives, managers and professionals who have CRM-related responsibilities, from a strategic, analytic or management perspective. It is designed provide a comprehensive, coherent approach to ensuring satisfaction and loyalty, in keeping with available resources and budgets. The conten......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers. The topics covered are: Prospecting Profiling your ideal client Event change Cold calling Referrals Lead generation and prospecting ideas Getting to elusive prospects ...

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