Customer

at school(s) in Pakistan or delivered online/live/on-site/by e-learning

Excellence in Technical Customer Service
Course Format: Classroom
School/Trainer: New Horizons Computer Learning Centers of Pakistan [All Courses]
Training Center(s)/Venue(s): Karachi, Pakistan
Jobs & Resumes: Karachi
Houses & Roommates: Karachi

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Who Should Attend: Customer service professionals providing technical support or service, on-site or by way of call center or email. At Course Completion: Upon successful completion of this course, students will be able to: - meet the customer. - ......

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This course is for tudents who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. Outline: Top Lesson 1: Customer service basics Customers The service culture Top Lesson 2: Customer service skills Organization skills Communication factors Pe......

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Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. At Course Completion: After completing this course, students will know how to: - Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differences on communication, and avoid miscommunication and conflicts that arise due to these......

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Marketing is not all about competitors but understanding your customers. Decreasing differentiation, borderless marketing, and environmental uncertainties have forced marketers to battle for the customers. Marketers must track targets and identify new markets and at the same time, preempt competitors and new entrants. This program helps you analyze customer value, track psychographic shift an......

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In today’s competitive business environment, better Customer relationship act as a key to the organizational success. The more we understand the relationship dynamics of our customers the better we are in developing a loyal and more profitable customer base. This course is designed to create the basic awareness of the concepts and applications of customer relationship management in modern busin......

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This customer satisfaction as a selling tool course is for those who wish to manage high levels of customer care through their teams. Delegates will learn how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied and, more importantly, dissatisfied clients. ...

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