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Customer Service Course Format: Classroom School/Trainer: Australian Institute of Management WA [All Courses] Training Center(s)/Venue(s): Perth, WA, Australia Jobs & Resumes: Perth Houses & Roommates: Perth Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This program will provide participants......
Course description>> Manage Customer Service Course Format: Classroom School/Trainer: Australian Institute of Management WA Training Center(s)/Venue(s): Perth, WA, AustraliaNo company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impac......
Course description>> Deliver Great Service Course Format: Classroom School/Trainer: Australian Institute of Management WA Training Center(s)/Venue(s): Perth, WA, AustraliaBring customers back to your organisation through positive service provided by your frontline staff. This program is designed to develop skills in satisfying customer needs and dealing with difficult customers. Greatly improved organisational image and personal effectiveness will result from this excellent one day customer care program.
Content
How customers view service
Identifying cust......
Course description>> Handling Customer Complaints Course Format: Classroom School/Trainer: Australian Institute of Management WA Training Center(s)/Venue(s): Perth, WA, AustraliaThe real test of good customer service is how an individual or organisation handles someone with a complaint. Handled well, complaints can be a great source of feedback for the organisation about systems or people that need improving. A successful complaint resolution can create a customer for life who will be a strong advocate for your organisation. Handled poorly, complaints can lead to legal......
Course description>> Building Client Relationships Course Format: Classroom School/Trainer: Australian Institute of Management WA Training Center(s)/Venue(s): Perth, WA, AustraliaRelationship building and effective account management form the basis for successful sales strategy in an organisation. This program focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.
The interpersonal aspects of developing mutually beneficial relationships are covered with reference......
Course description>> customer service excellence Workshop Course Format: classroom School/Trainer: empyrean hospitality training academy [All Courses] Training Center(s)/Venue(s): perth, wa, australia Jobs & Resumes: perth Houses & Roommates: pertha course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do....
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