Customer

at school(s) in Philippines or delivered online/live/on-site/by e-learning

Excellence in Technical Customer Service
Course Format: Classroom
School/Trainer: New Horizons Learning Center Philippines [All Courses]
Training Center(s)/Venue(s): Alabang, Makati City, Marikina City, Philippines
Jobs & Resumes: Alabang, Makati City, Marikina City
Houses & Roommates: Alabang, Makati City, Marikina City

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Who Should Attend: Customer service professionals providing technical support or service, on-site or by way of call center or email. At Course Completion: Upon successful completion of this course, students will be able to: - meet the customer. - ......

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This course is for tudents who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization. Outline: Top Lesson 1: Customer service basics Customers The service culture Top Lesson 2: Customer service skills Organization skills Communication factors Pe......

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Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. At Course Completion: After completing this course, students will know how to: - Appreciate the value of culture and significance of cross-cultural communication, describe the impact of cultural differences on communication, and avoid miscommunication and conflicts that arise due to these......

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These days, customers expect a lot from organizations. They demand higher quality and more service than ever before, and they are impatient when they do not get the results they expect. As a service provider, you play a very important role in your organization. If customers believe you treat them well, they will come back. If they think you treat them poorly, they usually take their business el......

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Customer relationship management (CRM) involves customer acquisition, retention, and growth over the long term. This course gives the participants an understanding of buyer behavior and decision-making. It introduces CRM concepts and addresses customer service activities at all touch points: in-person, telephone, online, and postal mail. It also gives students practice in interpersonal comm......

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This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. ...

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