Customer

at school(s) in Slough or delivered online/live/on-site/by e-learning

Providing Exceptional Client Service
Course Format: Classroom
School/Trainer: Symmons Madge Associates Ltd. [All Courses]
Training Center(s)/Venue(s): Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough

To understand the value of building long term relationships with clients to the business Learning outcomes: How to interact with clients and colleagues more effectively Know the fundamentals of Transactional Analysis and how to use these skills in the workplace Course Outline: Clients are critical to the success of the organisation Understanding who are our clients Knowing what th......

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To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......

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Recognise what drives a customer to buy Understanding the drivers of on-going customer loyalty What is a customer relationship? Developing customer focused behaviours Talking the customer’s language Building trust and rapport Taking responsibility for creating a positive customer experience Getting over the confidence threshold Embedding the mentality ...

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This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Who Should Attend? Anyone who either directly comes into contact with customers, both face-to-face and on the phone, or who manages people who do. Course......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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This course is designed to provide a general overview of methods used within the real estate industry to prospect for and qualify potential customers. The topics covered are: Prospecting Profiling your ideal client Event change Cold calling Referrals Lead generation and prospecting ideas Getting to elusive prospects ...

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