Customer Care

Customer Care & Service Quality Logistics & Transport
Course Format: Classroom
School/Trainer: Australian Institute of Management NSW & ACT [All Courses]
Training Center(s)/Venue(s): North Sydney, NSW, Australia
Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney

This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes. Course content Services in the logistics and tra......

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Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since th......

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In medium-to-large organizations, relations between departments can often be less than cordial, which leads to inefficiencies and a stressful working environment. This course covers creating an effective internal customer perspective: identifying internal customers; recognizing their needs; getting feedback, and setting internal service standards. ...

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No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today’s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers’ approach and personality conflicts followed by recommended resolution techniques is one of man......

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Ticketing & Travel Management Personality Development, Communication Skills & Public Relation Company Statutory Requirements & Hob Hierarchy Corporate Culture & Type of Companies Advertisement, Media & Event Managment Personal Grooming, Body Language & Dress Code French Yoga & Phycial Fitness...

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To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......

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