Customer Care

at school(s) in Australia or delivered online/live/on-site/by e-learning

Customer Care & Service Quality Logistics & Transport
Course Format: Classroom
School/Trainer: Australian Institute of Management NSW & ACT [All Courses]
Training Center(s)/Venue(s): North Sydney, NSW, Australia
Jobs & Resumes: North Sydney
Houses & Roommates: North Sydney

This module is designed to provide strategies to meet the organisation’s objectives in developing customer service processes to ensure products and services are delivered and maintained to standards agreed by both the organisation and the customer. The program details how to meet customer needs through continuous improvement processes. Course content Services in the logistics and tra......

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Practical techniques your staff can adopt today to make a real difference to your business tomorrow. There are some people who we would just like to throttle! There are laws against this, so we need to learn how to deal with these challenging individuals! We’ll teach you and your staff some really easy-to-learn skills that they apply immediately to make a real difference to how your custo......

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Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since th......

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Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driv......

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Exceptional Customer Care curriculum provides Customer Service Representatives with the skills and strategies to increase the quality of the customer experience and build customer loyalty, and ensure that Customer Service becomes a differentiator that leads to increased business. Exceptional Customer Care - Face-to-Face - Phone Call Center Service to Sales Customer Care �Email C......

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Customer Handling Skills: Overview, Managing Customer Requirements & Winning Customers. After completing all the courses in the curriculum, you will be able to: Identify the types of customers. Identify customer requirements. Identify the customer service dimensions to respond appropriately to customer requirements. Define customer relationship management (CRM). Identify the types......

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