Customer Care

at school(s) in Bristol or delivered online/live/on-site/by e-learning

Customer Care Workshop
Course Format: Classroom
School/Trainer: Symmons Madge Associates Ltd. [All Courses]
Training Center(s)/Venue(s): Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough, United Kingdom
Jobs & Resumes: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough
Houses & Roommates: Belfast, Birmingham, Bristol, Cardiff, Dublin, Exeter, Glasgow, Slough

To assist all staff to project the correct image to your potential customers and clients to make your organisation user friendly. This course will involve some small group working in a workshop situation. It is designed for anyone who has any contact with users and their relatives to maximise your level of service and customer care. Course Objectives: Projecting a professional image, bu......

Course description>>
 

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ......

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This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ......

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Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers This course can be tailored and delivered in company. ......

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This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence. Course Contents Understanding your role in relationship management and m......

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Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ......

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