Customer Care

at school(s) in India or delivered online/live/on-site/by e-learning

Customer Care Executive (Diploma)
Course Format: Classroom
School/Trainer: CMTES Informatics Limited [All Courses]
Training Center(s)/Venue(s): Chennai, Hyderabad, Madurai, Margao, Panjim, Pune, Ponda, Secunderabad, Trichy, Vijayawada, India
Jobs & Resumes: Chennai, Hyderabad, Madurai, Margao, Panjim, Pune, Ponda, Secunderabad, Trichy, Vijayawada
Houses & Roommates: Chennai, Hyderabad, Madurai, Margao, Panjim, Pune, Ponda, Secunderabad, Trichy, Vijayawada

Ticketing & Travel Management Personality Development, Communication Skills & Public Relation Company Statutory Requirements & Hob Hierarchy Corporate Culture & Type of Companies Advertisement, Media & Event Managment Personal Grooming, Body Language & Dress Code French Yoga & Phycial Fitness...

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100% Placement Assured Placement tie ups with all leading Call Centers and Corporates Practical training with focus on listening, verbal communication and personality enhancement Hundreds of candidates trained and successfully placed in various call centers at Delhi, Gurgoan Noida, Chandigarh & Ludhiana ...

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Many call centres both domestic and international are involved in collecting outstanding dues over the phone. This course will cover - ¤ What is exceptional ’customer service’ and how can we get it? ¤ The right attitude and behaviour ¤ Positive communication when addressing customers ¤ Listening skills ¤ Controlling the call ¤ Difference between asse......

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To be an effective CRA you need to know how to handle customers. Our course will cover ¤ Projecting a professional image, building rapport, voice presentation skills. ¤ Customer service essentials ¤ Understanding the power of the phone and how to use it to influence customers. ¤ Polite English ¤ Active listening techniques, hearing the whole picture. ¤ Quest......

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This 16 hours workshop for call and contact centre managers and team leaders explores the specialized skills and responsibilities required in the call centre environment. At the end of this programme the participants would be able to understand the customers emotional and material needs, be responsive to customer requirements, understand customer expectations, understand the internal keys to ......

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