Customer Care

at school(s) in Manchester or delivered online/live/on-site/by e-learning

Excellent Customer Care - Incoming Calls Workshop
Course Format: Classroom
School/Trainer: Practical Training for Professionals [All Courses]
Training Center(s)/Venue(s): Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester

This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ......

Course description>>
 

This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident return to the workplace. The Course Suits This practical and interactive customer care course ......

Course description>>
 

Pleasing customers is crucial to the success of any business. Research shows that today, customers have higher expectations of how they wish to be treated. It is also proven that customers place high priority on the way they are made to feel. The most successful organisations manage the service that their staff give to their customers This course can be tailored and delivered in company. ......

Course description>>
 

This practical interactive course is designed to help delegates develop positive communication and customer handling skills and to focus on their role in relationship management and managing customer expectations. It will also offer the opportunity to practice managing difficult situations with greater confidence. Course Contents Understanding your role in relationship management and m......

Course description>>
 

Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ......

Course description>>
 

By the end of the course you will be able to: agree what a professional response to an email should look like and contain identify your barriers and strengths when communicating via email state the importance of using plain English and the Plain English Campaign demonstrate a systematic approach to written communication ï¿?using the four block structure discuss and review the use of app......

Course description>>
 

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