Customer Care

at school(s) in Pakistan or delivered online/live/on-site/by e-learning

Building Customer Focus
Course Format: Classroom
School/Trainer: ASTUTE Associates [All Courses]
Training Center(s)/Venue(s): Islamabad, Rawalpindi, Pakistan
Jobs & Resumes: Islamabad, Rawalpindi
Houses & Roommates: Islamabad, Rawalpindi

ASTUTE offers customized, innovative and culturally sensitive multilingual trainings at workplace, for national and international social as well as private sector organizations. Capacity building interventions play a pivotal role in developing the knowledge and skills necessary to achieve the any organization’s objectives. We at Astute strive to build capacity within institutions to ena......

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Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since th......

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Customer loyalty is the crowning achievement in any business. Customer loyalty is absolute leverage on profitability and growth. It means that your success is cumulative from year to year. In today`s business environment, a satisfied customer is no longer enough. We have all entered a new age wherein we must positively astonish our customers by anticipating their needs. To be Customer Need Driv......

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Exceptional Customer Care curriculum provides Customer Service Representatives with the skills and strategies to increase the quality of the customer experience and build customer loyalty, and ensure that Customer Service becomes a differentiator that leads to increased business. Exceptional Customer Care - Face-to-Face - Phone Call Center Service to Sales Customer Care �Email C......

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Customer Handling Skills: Overview, Managing Customer Requirements & Winning Customers. After completing all the courses in the curriculum, you will be able to: Identify the types of customers. Identify customer requirements. Identify the customer service dimensions to respond appropriately to customer requirements. Define customer relationship management (CRM). Identify the types......

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No business would succeed without its customers. How company employees deal with angry and dissatisfied customers may have a huge impact in today’s competitive industry. This seminar applies to any company that values its relationship with customers and employees. Analyzing the customers’ approach and personality conflicts followed by recommended resolution techniques is one of man......

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