Customer Care for Public Sector Organisations training school and course directory

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Customer Care for Public Sector Organisations

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Customer Care for Public Sector Organisations
Course Format: Classroom
School/Trainer: Mouse Training [All Courses]
Training Center(s)/Venue(s): London, United Kingdom
Jobs & Resumes: London
Houses & Roommates: London

Being competent in the ‘technical�?IT. skills of the job is no longer enough. If we do not have appropriate ‘soft�?skills - we lose or upset customers. Your staff will learn the key skills. Course Outline Overview Ensure the right perception of customer care Learn the key skills of questioning and how to apply them Your staff will learn how to improve their ‘Active�?listen......

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