Customer Care over the Telephone training school and course directory

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Customer Care over the Telephone

Total 2 training course(s) available.

Customer Care Over the Telephone
Course Format: Classroom
School/Trainer: Mondale IT Solutions Ltd. [All Courses]
Training Center(s)/Venue(s): London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter, United Kingdom
Jobs & Resumes: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter
Houses & Roommates: London, Birmingham, Manchester, Leeds, Glasgow, Edinburgh, Reading, Bristol, Exeter

By the end of the course you will be able to: portray to your customer a positive image of your company demonstrate the importance of taking responsibility to achieve customer satisfaction obtain from customers a clear understanding of their expectations handle challenging callers calmly and confidently demonstrate how you will reassure customers that their needs will be satisfied. ...

Course description>>

Customer Care over the Telephone
Course Format: On-site
School/Trainer: QA Ltd. [All Courses]
Training Center(s)/Venue(s): Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
Jobs & Resumes: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Houses & Roommates: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough

Do you need to be able to build and maintain a rapport with your customers over the telephone? Do you want to be confident that you’re understanding their requirements and responding appropriately? This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first i......

Course description>>

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