Customer Service

at school(s) in Adelaide or delivered online/live/on-site/by e-learning

Manage Customer Service
Course Format: Classroom
School/Trainer: Australian Institute of Management SA [All Courses]
Training Center(s)/Venue(s): Adelaide, SA, Australia
Jobs & Resumes: Adelaide
Houses & Roommates: Adelaide

No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ......

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This program will provide participants wit......

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This 1-day course will revolutionise the way you think about customer service. You will move from seeking to provide good service to understanding the importance of creating a great experience and will learn techniques and strategies that will enable you to make profound changes in your workplace. ......

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You have an angry customer standing before you demanding your fix their problem �what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor......

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Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals. Learning ......

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In today’s global market, every customer interaction is being measured against international best practice. It is vital for staff to provide excellent rather than average customer service. Staff who understand themselves and their customers can meet these standards. This course is recommended for front line staff dealing with internal and external customers. The first day of this two-day c......

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