Customer Service

at school(s) in Brisbane or delivered online/live/on-site/by e-learning

Dealing with Difficult Customers
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia
Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney

The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

Course description>>
 

No company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement the organisation’s business plan ......

Course description>>
 

Customer focused organisations recognise the importance of staff providing high levels of service when attracting customers, identifying their needs, finding solutions to their concerns and embracing a customer culture. This program assists participants to develop a “customer first�attitude and the skills required to demonstrate to customers that they really matter. Content The elemen......

Course description>>
 

CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work......

Course description>>
 

CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work......

Course description>>
 

CTS Training in Brisbane is a provider of specialist computer training and business performance courses. Our certified instructors offer quality training services in Desktop Applications and Professional Development. The CTS difference is a commitment to a thorough learning process ensuring participants gain practical knowledge that can be applied in their workplace. Our aim is to work......

Course description>>
 

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