Customer Service

at school(s) in Canada or delivered online/live/on-site/by e-learning

Customer Service & Call Centre (Diploma)
Course Format: Classroom
School/Trainer: Durham Business & Computer College [All Courses]
Training Center(s)/Venue(s): Oshawa, Pickering, Toronto, Ontario, Canada
Jobs & Resumes: Oshawa, Pickering, Toronto
Houses & Roommates: Oshawa, Pickering, Toronto

We are at the beginning of the New Economy �The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in e......

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The Customer Service Professional Diploma provides the skills necessary for daily interaction with spa clients in a way that reinforces the unique experience offered by the spa. An excellent program for current customer service representatives in the spa who want to hone their skills or as an introduction to the spa industry for students who are considering joining the industry as a career. ......

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The tutorial will cover a variety of topics to help students develop the skills and tools needed to secure placements that best match their interests, to perform professionally in the workplace and learn customer service skills....

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This course will introduce students to the principles and challenges associated with Customer Service. Customer Service is a philosophy that places value on the customer. Through participatory exercises and discussions students will develop competencies to demonstrate effective and efficient customer service....

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The course stresses fostering positive attitudes, recognizing and dealing with customer turnovers, effective communication with dissatisfied customers and skills development in exceeding customer expectations. Participants will develop an understanding of behaviours that win customer loyalty, get others to give great service, apply winning communication techniques using telephone, e-mail and we......

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The customer service program aims at training first contact personnel in an organization. It will train you to offer direct and personalized services to the clients and encourage the use of the services and/or products supplied, that will keep customers satisfied and eventually keep them loyal to the company. PROGRAM OUTLINE �Trade and training process �Fundamentals of customer servic......

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