Customer Service

at school(s) in Canberra or delivered online/live/on-site/by e-learning

Certificate III in Customer Contact
Course Format: Classroom
School/Trainer: McMillan Staff Development [All Courses]
Training Center(s)/Venue(s): Canberra, ACT, Australia
Jobs & Resumes: Canberra
Houses & Roommates: Canberra

The aim by industry is to encourage participants to gain and demonstrate competency against the core functions and a range of common and specialist functions across the a range of industries. We have extensive experience in this qualification, especially in the insurance sector where we have incorporated the essential FSR units required by ASIC into the qualification. Our approach to this......

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Effective customer service is an art and a learned skill. Training staff to handle customers with confidence and efficiency is essential for good customer service and for business profit and growth. This program is designed to work through the key areas of success in customer service: â€?Identifying your clients â€?Identifying your clientsâ€?needs and how that matches what you have to offer â€......

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Our company provides a wide range of accredited and non-accredited professional development workshops for your staff. Training can be tailored to meet your organisational needs to ensure that you receive excellent value for your training dollar. Our presenters are highly experienced in their skill areas and in group management and training delivery. Workshops can be delivered at a time to s......

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You have an angry customer standing before you demanding your fix their problem �what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor......

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Customers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals. Learning ......

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This one-day course will be well suited to front-line client service officers in either the public or private sectors. Receptionists, student administrators, library staff or indeed anyone who plays a role in customer service, either face-to-face or by telephone, need skills to enhance their own on-the-job experiences as well as becoming a valuable asset to their employers. Customer satisfac......

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