Customer Service

at school(s) in Charlotte or delivered online/live/on-site/by e-learning

Internal Customer Care
Course Format: Classroom
School/Trainer: University of Prince Edward Island [All Courses]
Training Center(s)/Venue(s): Charlottetown, Prince Edward Island, Canada
Jobs & Resumes: Charlottetown
Houses & Roommates: Charlottetown

In medium-to-large organizations, relations between departments can often be less than cordial, which leads to inefficiencies and a stressful working environment. This course covers creating an effective internal customer perspective: identifying internal customers; recognizing their needs; getting feedback, and setting internal service standards. ...

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This course looks at the "how-tos" of delivering excellent customer service: dealing effectively with different customer types; recognizing your customers’ perceptions; getting feedback; handling difficult interactions; and maintaining a positive outlook....

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This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service....

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The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....

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This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales....

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