Customer Service

at school(s) in Ireland or delivered online/live/on-site/by e-learning

Customer Service Skills
Course Format: Classroom
School/Trainer: Lir Business Services and Training Centre [All Courses]
Training Center(s)/Venue(s): Westmeath, Eire, Ireland
Jobs & Resumes: Westmeath
Houses & Roommates: Westmeath

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Course description>>
 

Customer service is one of the most important aspects of any business. A potential customer’s perception of any company is founded on how the front line staff handle the initial moment of contact. A focused awareness of the customer’s expectations, brought about by the use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both you......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

Course description>>
 

Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

Course description>>
 

This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according......

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