Customer Service

at school(s) in Kingston or delivered online/live/on-site/by e-learning

Customer Service & Call Centre (Diploma)
Course Format: Classroom
School/Trainer: Durham Business & Computer College [All Courses]
Training Center(s)/Venue(s): Oshawa, Pickering, Toronto, Ontario, Canada
Jobs & Resumes: Oshawa, Pickering, Toronto
Houses & Roommates: Oshawa, Pickering, Toronto

We are at the beginning of the New Economy �The Information Age. To survive and prosper, all businesses must be able to service customers anywhere, anytime. This is the reality of E-commerce, and Call Centres are the vehicle by which these demands are fulfilled by modern business. Qualified personnel, who specialize in delivering services one-to-one over the phone and/or the Internet, are in e......

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The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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This course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....

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This course is designed to help people, who are currently working or are planning to work in a call centre, increase their telephone sales skills. It covers many of the sales techniques common in all sales areas, but focuses mainly on the skills and techniques unique to telephone sales....

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This course is designed to provide an overview of the call centre industry. The course explores the industry from its origins onward, with in depth explanations of the general types and organization of call centres, the wide-ranging functions and responsibilities of call centre workers, the telemarketing environment, and current tools and technologies....

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This course is designed to provide students with in depth practical and theoretical knowledge about call centre equipment and technology....

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