Customer Service

at school(s) in Los Angeles or delivered online/live/on-site/by e-learning

Customer Service Excellence
Course Format: Classroom
School/Trainer: WeTrainLA.com [All Courses]
Training Center(s)/Venue(s): Los Angeles, Walnut, California, United States
Jobs & Resumes: Los Angeles, Walnut
Houses & Roommates: Los Angeles, Walnut

In this 4-hour course participants learn how to identify solutions for customers, how to create a customer-first culture, how to create customer loyalty and develop strategies to make superior customer service the rule. Customer Service Excellence (4 hours) · Identify the best solutions for the changing needs of your customers. · Create innovative strategies for creating a c......

Course description>>
 

The Customer Service Academy is a comprehensive program designed to instill a depth of knowledge, skill and vision for participants who have contact with customers. The employee’s ability to handle a variety of situations, is key to ensuring that your customers are satisfied in the long term. The teaching addresses this need and each module includes practice exercises, video examples, and ......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

Course description>>
 

Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

Course description>>
 

This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according......

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