Customer Service schools in Malaysia:
Kuala Lumpur
Johor Bahru
Ipoh
Kuching
Kuantan
Training Courses for:
Customer Service
at school(s) in Malaysia or delivered online/live/on-site/by e-learning
Total 200 training course(s) available.
Excellence in Technical Customer Service
Course Format: Classroom
School/Trainer: New Horizons Malaysia [All Courses]
Training Center(s)/Venue(s): Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia
Jobs & Resumes: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Houses & Roommates: Kuala Lumpur, Kuantan, Penang, Petaling Jaya In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues.
Who Should Attend:
Customer service professionals providing technical support or service, on-site or by way of call center or email.
At Course Completion:
Upon successful completion of this course, students will be able to: - meet the customer. - ......
Course description>>
Customer Service
Course Format: Classroom
School/Trainer: New Horizons Malaysia
Training Center(s)/Venue(s): Kuala Lumpur, Kuantan, Penang, Petaling Jaya, MalaysiaThis course is for tudents who are in the customer service field and want to improve their knowledge of customer service basics. Students will discuss what it means to have a service culture in an organization.
Outline: Top
Lesson 1: Customer service basics
Customers
The service culture
Top
Lesson 2: Customer service skills
Organization skills
Communication factors
Pe......
Course description>>
Customer Service Selling (Online)
School/Trainer: Swinburne University of Technology [All Courses]In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....
Course description>>
Customer Service (Online)
School/Trainer: Australian Institute of Management NSW & ACT [All Courses]Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This online program will provi......
Course description>>
Coordinate, evaluate and improve customer service (Online)
School/Trainer: Adcom Training Solutions [All Courses]This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards.
1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels
1.2 General information on the business environment that affects customers is collected and included in the assessment
1.3 Information......
Course description>>
Act as a formal complaints officer (Online)
School/Trainer: Adcom Training SolutionsThis unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations.
1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified
1.2 Documentation systems are established and maintained
1.3 Records and data are collected and stored according......
Course description>>
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