Customer Service

at school(s) in New Zealand or delivered online/live/on-site/by e-learning

Customer Service
Course Format: Classroom
School/Trainer: Academy Business Training NZ Ltd. [All Courses]
Training Center(s)/Venue(s): Auckland, New Zealand
Jobs & Resumes: Auckland
Houses & Roommates: Auckland

The Customer Service course will teach students the fundamentals of customer service, and help them to develop core competencies for providing excellent customer service. Students learn the definition of customer service, who their customers are, and how to be customer service oriented through description and examples. They learn tips for managing time and stress, communicating effectively with......

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This course is aimed at students who are looking to gain basic computer and office skills. Ideal for an individual who is looking to pursue a career in a customer service related industry. Also ideal for school leavers who wish to equip themselves with the skills to succeed in a typical working environment. People who are already at work, and who would like to learn how computers could impact o......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

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This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according......

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