Customer Service

at school(s) in Nigeria or delivered online/live/on-site/by e-learning

Postgraduate Diploma in Customer Service Management Workshop
Course Format: Blended
School/Trainer: Career Forte/ Lead City University [All Courses]
Training Center(s)/Venue(s): Ikeja, Lagos, Nigeria
Jobs & Resumes: Ikeja
Houses & Roommates: Ikeja

A university certified programme....

Course description>>
 

For those in retail and service industries...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization....

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The need for leading, promoting and enhancing a customer focused culture are essential within government The need for leading, promoting and enhancing a customer focused culture are essential within government departments. This workshop will help managers/ leaders create customer satisfaction in whatever business units they work within. ...

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

Course description>>
 

This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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