Customer Service schools in Australia:
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Training Courses for:
Customer Service
at school(s) in Perth or delivered online/live/on-site/by e-learning
Total 200 training course(s) available.
Customer Service
Course Format: Classroom
School/Trainer: Australian Institute of Management WA [All Courses]
Training Center(s)/Venue(s): Perth, WA, Australia
Jobs & Resumes: Perth
Houses & Roommates: Perth Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers �external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met.
This program will provide participants......
Course description>>
Manage Customer Service
Course Format: Classroom
School/Trainer: Australian Institute of Management WA
Training Center(s)/Venue(s): Perth, WA, AustraliaNo company can survive today’s competitive environment without a full commitment to servicing customers. This program focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impac......
Course description>>
customer service excellence Workshop
Course Format: classroom
School/Trainer: empyrean hospitality training academy [All Courses]
Training Center(s)/Venue(s): perth, wa, australia
Jobs & Resumes: perth
Houses & Roommates: pertha course not just about improving your job prospects, but also about instilling confidence and a capacity for understanding why people do what people do....
Course description>>
Customer Service
Course Format: Classroom
School/Trainer: New Horizons Learning Centres of Australia [All Courses]
Training Center(s)/Venue(s): Brisbane, Melbourne, Newcastle, Perth, Sydney, Australia
Jobs & Resumes: Brisbane, Melbourne, Newcastle, Perth, Sydney
Houses & Roommates: Brisbane, Melbourne, Newcastle, Perth, SydneyThis course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base.
Outline:
Lesson 1: Understanding Customer Service
- Describe Customer Service
- Identify Customer Expectations
- Commit Yourself to Providing Exc......
Course description>>
Turning Difficult Customers Into Loyal Customers
Course Format: Classroom
School/Trainer: Drake Training [All Courses]
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, Australia
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, SydneyYou have an angry customer standing before you demanding your fix their problem �what do you do? After completing this course you will have a full suite of techniques that will assist you to calm the person down, quickly establish the nature of the problem and determine an appropriate course of action. You will specifically look at techniques that work over the phone, face to face and when cor......
Course description>>
Creating Lasting Customer Experiences
Course Format: Classroom
School/Trainer: Drake Training
Training Center(s)/Venue(s): Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney, AustraliaCustomers are the lifeblood of any business. This course encourages you to critically examine your business in order to ensure that its service culture and actions are truly customer centric. You will learn a range of tools and techniques to improve the first impressions as well as the lasting impressions you give to your customers, thus encouraging repeat business and referrals.
Learning ......
Course description>>
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