Customer Service

at school(s) in Sydney or delivered online/live/on-site/by e-learning

Customer Relationships
Course Format: Classroom
School/Trainer: UTS Continuing Professional Education [All Courses]
Training Center(s)/Venue(s): Sydney, NSW, Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney

A marketing perspective to customer relationship management. As markets reach saturation, particularly within the current economic climate, enterprises are quickly realising they are better off developing and retaining their customers, rather than constantly trading them back and forth with the competition. It is easier and cheaper to keep a customer, than to constantly find new ones. This ......

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This course is for people who want to perform the role of a skilled operator and to apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge. You may provide technical advice and support to a team. You will gain skills in using basic computer technology, using electronic communication devices, providing product servi......

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This course has been developed as part of the Memorandum of Understanding (MOU) between TAFE NSW and the NSW Premiers’ Department. The course is designed for NSW Public Service employees who work in a supervisory capacity and who wish to develop effective customer service skills....

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This two-day workshop is designed to address a number of situations when dealing with customers or difficult people, such as the following: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organisational ......

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The Customer Service Advice course teaches participants what advice can and can’t be given according to the law when giving financial services advice to prospective or existing clients. Learning outcomes: Explain what the financial services industry is and the environment in which it operates Demonstrate your understanding of financial services laws and how they affect the financial products......

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The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

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