Customer Service

at school(s) in Victoria or delivered online/live/on-site/by e-learning

Customer Service Skills Workshop
Course Format: Classroom
School/Trainer: Swinburne University of Technology [All Courses]
Training Center(s)/Venue(s): Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna, VIC, Australia
Jobs & Resumes: Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna
Houses & Roommates: Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna

This workshop will demonstrate how to deliver customer service excellence with confidence to enhance customer and business relations. Attending this workshop will result in participants demonstrating how to show empathy for customers, develop a plan to refine customer service skills and define what steps to focus on to deliver customer service excellence. Objectives To promote good custom......

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The image and reputation of your organisation largely depends upon the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing comp......

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No company can survive today’s competitive environment without a full commitment to servicing customers. This course focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact......

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Relationship building and effective account management form the basis for successful sales strategy in an organisation. This course focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference t......

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This course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service....

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The tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....

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