Customer Service

at school(s) in Washington or delivered online/live/on-site/by e-learning

Leading Extraordinary Customer Service Workshop
Course Format: Classroom
School/Trainer: American Management Association [All Courses]
Training Center(s)/Venue(s): Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco, United States
Jobs & Resumes: Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco
Houses & Roommates: Boston, New York, Washington, Atlanta, Orlando, Chicago, Dallas, Houston, Las Vegas, San Francisco

To compete successfully in today¡¯s challenging business climate¡ªand survive in the long term¡ªorganizations need to create customer loyalty by providing remarkable and outstanding service. But that level of service doesn¡¯t just happen; it¡¯s the result of effective customer service leadership. This seminar is designed to show managers and supervisors how to demonstrate exemplary customer service ......

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Quality service will give you the competitive advantage you need to survive in a tough business climate. In today¡¯s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team¡¯s and company¡¯s performance. This seminar gives you the skills you n......

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In retail, treating your customer well means ensuring that you develop the best goodwill ambassadors your store could have. This course is a simple step-by-step guide to understanding strategies to exceed customer expectations, deliver quality customer service and increase your stores sales....

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Today’s fast changing markets and service oriented economy mean that people who work in organisations are now expected to provide services and products to two kinds of customers - external and internal. Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation’s objectives are met. This online program will provi......

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This unit describes those functions associated with coordinating the implementation, monitoring and improving of customer service standards. 1. Analyse the needs of customer populations 1.1 Information is sourced through formal and informal channels 1.2 General information on the business environment that affects customers is collected and included in the assessment 1.3 Information......

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This unit describes the functions involved in the implementation of complaints procedures and providing main contact point for investigations. 1. Manage documentation of complaints 1.1 Organisational and compliance requirements for complaints documentation are identified 1.2 Documentation systems are established and maintained 1.3 Records and data are collected and stored according......

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