Customer Service schools in Canada:
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Training Courses for:
Customer Service
at school(s) in Winnipeg or delivered online/live/on-site/by e-learning
Total 200 training course(s) available.
Irate Customers
Course Format: Classroom
School/Trainer: Applied Schooling & Professional Training [All Courses]
Training Center(s)/Venue(s): Winnipeg, Manitoba, Canada
Jobs & Resumes: Winnipeg
Houses & Roommates: Winnipeg Course Outline:
Interaction with customer
Dealing with Complaints
Aggressive Clients
Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job.
...
Course description>>
Customer Service Representative
Course Format: Classroom
School/Trainer: Applied Schooling & Professional Training
Training Center(s)/Venue(s): Winnipeg, Manitoba, CanadaCustomer Service Representative consists of 5 modules, as well as role playing, and a final exam. In this course you will learn about the fundamentals of customer service, and develop core competencies for providing the WOW factor in excellent Customer Service.
Course Outline:
The Customer
Communication Skills
Telephone Skills
Irate Customer Skills
Positive Mental Attitude Skills
......
Course description>>
Customer Service
Course Format: Classroom
School/Trainer: Robertson College [All Courses]
Training Center(s)/Venue(s): Brandon, Calgary, Winnipeg, Canada
Jobs & Resumes: Brandon, Calgary, Winnipeg
Houses & Roommates: Brandon, Calgary, WinnipegThis module provides a foundation for customer service and also focuses building life-long customer relationships through the development of positive customer-care approaches.The Customer Service module provides the guidelines for emerging technologies such as Internet Chat. Students will develop the foundation customer care skills needed to provide excellence in service using hands-on, interac......
Course description>>
Customer Service
Course Format: Classroom
School/Trainer: Academy of Learning Manitoba [All Courses]
Training Center(s)/Venue(s): Brandon, Dauphin, Selkirk, Steinbach, Swan River, Winnipeg, Manitoba, Canada
Jobs & Resumes: Brandon, Dauphin, Selkirk, Steinbach, Swan River, Winnipeg
Houses & Roommates: Brandon, Dauphin, Selkirk, Steinbach, Swan River, WinnipegThis course teaches students the fundamentals of customer service, and helps them to develop core competencies for providing excellent customer service....
Course description>>
Customer Service Simulations
Course Format: Classroom
School/Trainer: Academy of Learning Manitoba
Training Center(s)/Venue(s): Brandon, Dauphin, Selkirk, Steinbach, Swan River, Winnipeg, Manitoba, CanadaThe tasks and activities in this simulation will provide the student with a hands-on opportunity to expand their creative abilities and practice the types of skills they will need as a Customer Service and Information Clerk in today’s workplace. This simulation will provide an opportunity to apply the basic customer service and information clerk knowledge acquired during one’s studies....
Course description>>
Career Options and Opportunities
Course Format: Classroom
School/Trainer: Academy of Learning Manitoba
Training Center(s)/Venue(s): Brandon, Dauphin, Selkirk, Steinbach, Swan River, Winnipeg, Manitoba, CanadaThis course focuses on the variety of career options and opportunities available to those with call centre skills. This course will enhance the research students have already considered as they embark upon the career of a call centre representative....
Course description>>
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