Customer Service Skills

Customer Service Skills Workshop
Course Format: Classroom
School/Trainer: Swinburne University of Technology [All Courses]
Training Center(s)/Venue(s): Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna, VIC, Australia
Jobs & Resumes: Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna
Houses & Roommates: Croydon, Healesville, Lilydale, Prahran, Hawthorn, Wantirna

This workshop will demonstrate how to deliver customer service excellence with confidence to enhance customer and business relations. Attending this workshop will result in participants demonstrating how to show empathy for customers, develop a plan to refine customer service skills and define what steps to focus on to deliver customer service excellence. Objectives To promote good custom......

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Business thrives when the culture is customer oriented. When this culture also applies to the internal customers of the business, support and management processes are accomplished effectively and with less stress for the customer, the team and the individual. This course examines the role of customer service and helps people and organisation to develop in two distinct ways. Firstly by enhanc......

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An intensive, practical and activity based programme building delegates’ knowledge skills, and the will to support customers, ultimately to deliver outstanding customer service. The Course Suits Front line staff that wish to give their customers an outstanding experience and customer-facing staff, supervisors and managers of organisations seeking to improve or enhance their customer......

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Working on a Help Desk can be quite busy and stressful with lots of different queries and questions being asked by callers. How can you keep your own energy, attention and commitment to these callers during busy times? Course Objectives By the end of the workshop to enable all delegates to: Understand how impact is generated and to evaluate their own personal impact over the telephone; Unders......

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Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. For an organization to succeed, intensely managing service quality is absolutely essential. It is only through customer alignment that the organization is on track toward a single, shared vision of customer focus and customer value; a vision that e......

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