Dealing with Difficult Customers

at school(s) in Australia or delivered online/live/on-site/by e-learning

Dealing with Difficult Customers
Course Format: Classroom
School/Trainer: Investment Banking Institute Pty. Ltd. [All Courses]
Training Center(s)/Venue(s): Brisbane, Melbourne, Sydney, NSW, Australia
Jobs & Resumes: Brisbane, Melbourne, Sydney
Houses & Roommates: Brisbane, Melbourne, Sydney

The dynamics & role of power, structure and tension in business & personal relationships Conflict or compromise �How to select the right strategy! Dealing with anger Neutralising a hostile situation and environment Building bridges to positive outcomes Communicating techniques in difficult situations Identify the styles of difficult behaviour Determine your own personal style A......

Course description>>
 

This program is designed to help frontline staff deal with difficult customers. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on what to do when things go wrong. By understanding your own behaviour in situations involving conflict and frustration, frontline staff will be better able to d......

Course description>>
 

Difficult customers and difficult clients typically represent just a fraction of the customers we see each day, but they have a profound impact on people’s performance and motivation. A difficult customer can be a rude customer, an unreasonable customer, an unhappy customer, a nasty customer or an irate customer. Sometimes it starts with a difficult situation or a customer who is just in ......

Course description>>
 

Practical techniques your staff can adopt today to make a real difference to your business tomorrow. There are some people who we would just like to throttle! There are laws against this, so we need to learn how to deal with these challenging individuals! We’ll teach you and your staff some really easy-to-learn skills that they apply immediately to make a real difference to how your custo......

Course description>>
 

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