Dealing with Difficult People

at school(s) in United Kingdom or delivered online/live/on-site/by e-learning

Dealing with Difficult People
Course Format: Classroom
School/Trainer: Parity Training Ltd. [All Courses]
Training Center(s)/Venue(s): Edinburgh, Leeds, London, United Kingdom
Jobs & Resumes: Edinburgh, Leeds, London
Houses & Roommates: Edinburgh, Leeds, London

The vast majority of employees works hard and has a desire to perform well in their jobs. It is therefore necessary to be clear about goals and objectives, communicating them to the employee, giving continual feedback, and rewarding them when appropriate. However, when this sequence fails to produce the desired behaviour we expect, we often label the person who did not do what we expected a &qu......

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Learn to recognise a range of passive and aggressive behaviours and some skills for resolving or coping with difficulties as they arise. Includes dealing with manipulative people, vagueness and indecision, and nosey parkers. -------------------------------------------------------------------------------- What is the course about? Recognising difficult behaviours, aggressive and passiv......

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Most of us have to deal with difficult people at some time or other. They always want their own way and are prepared to shout and lay down the law until they get it. They have the ability to waste a lot of your time and make you angry or frustrated. The stress of handling difficult people can create a lack of productivity and reluctance to come to work. Dealing with difficult people is so......

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This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. What’s included in this cours......

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Online courses are available 24 hours per day, 7 days a week, all year round from any computer with access to Internet Explorer at home, Internet Cafe or local library. Students can enrol at anytime of the year except between 14th December and 14th of January....

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By the end of the workshop delegates will be able to: Identify the main causes of negative behaviour. Identify a range of processes for handling this behaviour. Have practised the key skills. Deal with the behaviour with increased confidence. Contents: Delegate and tutor introductions. Delegate objectives. What do we mean by negative behaviour? Possible causes of negative beh......

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