Excel

at school(s) in Leeds or delivered online/live/on-site/by e-learning

Excel 2007
Course Format: Classroom
School/Trainer: Practical Training for Professionals [All Courses]
Training Center(s)/Venue(s): Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester, United Kingdom
Jobs & Resumes: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester
Houses & Roommates: Bristol, Birmingham, Coventry, Edinburgh, Glasgow, Leeds, Leicester, London, Manchester

The skills and knowledge acquired in Microsoft Excel 2007 Fundamentals are sufficient to be able to use and operate the software at an efficient level. The Course Suits Microsoft Excel 2007 Fundamentals is designed for users who are keen to extend their understanding and knowledge of the software. Microsoft Excel 2007 Fundamentals assumes little or no knowledge of the software. However, ......

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This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing delegates will improve their customer-care skills when answering the telephone. ......

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This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence. The Course Suits Anyone working in a customer service role within a finance or collections environment. Training Benefits A greater understanding of the customers needs and how they rate customer excellence Understand why custom......

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Microsoft Excel 2007 provides delegates with powerful tools for creating professional-looking spreadsheets quickly and easily. This course is designed for new users who wish to acquire the basic Excel skills needed for the creation of spreadsheets. Course Objectives On completion of this course, delegates will be able to create, modify and format Spreadsheets using a number of features, as we......

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Upon successful completion of this course, students will be able to: explore the Excel 2007 environment. perform calculations. modify a worksheet. format a worksheet print workbook contents manage large workbooks...

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Understanding the customers real needs by listening Generating creative and imaginative service ideas Managing complaints and recover incidents of service failure Managing unrealistic expectations The importance of the first impression Identify the personal and organisational blocks to customer service Introduce the service standards at every point of customer contact Monitor and ......

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