Excel

at school(s) in Malaysia or delivered online/live/on-site/by e-learning

Excellence in Technical Customer Service
Course Format: Classroom
School/Trainer: New Horizons Malaysia [All Courses]
Training Center(s)/Venue(s): Kuala Lumpur, Kuantan, Penang, Petaling Jaya, Malaysia
Jobs & Resumes: Kuala Lumpur, Kuantan, Penang, Petaling Jaya
Houses & Roommates: Kuala Lumpur, Kuantan, Penang, Petaling Jaya

In this course, students practice skills and apply principles for providing face-to-face customer service to customers with technical issues. Who Should Attend: Customer service professionals providing technical support or service, on-site or by way of call center or email. At Course Completion: Upon successful completion of this course, students will be able to: - meet the customer. - ......

Course description>>
 

Identify customer types, set customer expectations and maintain a positive attitude when working with customers. At Course Completion: After completing this course, students will know how to: - Distinguish the different types of customers, appreciate the importance of customer service, build rapport and communicate with customers, and respond to customers while exceeding their expectations......

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In this course, learn how to develop and monitor service standards to support exceptional customer service; build customer service teams; understand your customers and how they measure service; and how to develop customer loyalty with your customers. At Course Completion: After completing this course, students will know how to: - Discuss the basics of service standards, monitor service stan......

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EZ.EXECS has been prepared specially for adults and working individuals to equip them with the necessary knowledge and skills in IT to meet the challenges they face in today’s very demanding working and daily life. Through the knowledge and skills acquired during the course, an individual will be able to apply them to enhance his/her efficiency and productivity thus escalating his/her care......

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The skills and knowledge covered in this book are sufficient for real-world applications such as budgeting, analysing sales, producing reports, creating charts and graphs, and managing small lists. Course Duration: 7 Hours (Part-time or Fulltime available) Who should attend: This course is primarily designed for people who need to know how to use Microsoft Excel 2003. It is ideal for p......

Course description>>
 

This course aims to increase your productivity by providing the skills and knowledge to use Microsoft Excel 2003 effectively. Course Duration: 7 Hours (Part-time or Fulltime available) Who should attend: This course is intended for current Microsoft Excel users who wish to extend their knowledge and skills beyond building and formatting simple workbooks. Prerequisites: This course......

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