IPCC

at school(s) in Australia or delivered online/live/on-site/by e-learning

Advanced Services’ Cisco IPCC Enterprise PPDIOO Workshop (Certificate)
Course Format: Classroom
School/Trainer: Housley Communications Pty Limited [All Courses]
Training Center(s)/Venue(s): Sydney, NSW, Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney

The Cisco IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Centre (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. St......

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After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

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Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic. In the Cisco® IPCC Advanced Scriptin......

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The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the......

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Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success......

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This course is a comprehensive 5-day course that emulates IPCC deployments in the classroom and allows you to prepare for enabling the deployment of real-world IPCC environments. What You’ll Learn â€?Convert business requirements into call flow design and scripts â€?Develop IPCC scripts â€?Produce standard reports â€?Properly document configuration and scripting implementations â€?Under......

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