IPCC schools in USA:
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Training Courses for:
IPCC
at school(s) in Chicago or delivered online/live/on-site/by e-learning
Total 36 training course(s) available.
Cisco IPCC Enterprise Advanced Scripting (Certificate) Course Format: Classroom School/Trainer: Skyline Advanced Technology Services [All Courses] Training Center(s)/Venue(s): Campbell, Chicago, Reston, Fairfax, Columbia, United States Jobs & Resumes: Campbell, Chicago, Reston, Fairfax, Columbia Houses & Roommates: Campbell, Chicago, Reston, Fairfax, Columbia Call center customers use Cisco® IP Contact Center Enterprise/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco ICM scripting provides the tools needed to translate an organization’s business rules for customer contacts into call routing logic. In the Cisco IPCC Enterprise Advanc......
Course description>> Cisco IPCC Advanced Reporting Course Format: Classroom School/Trainer: Skyline Advanced Technology Services Training Center(s)/Venue(s): Campbell, Chicago, Reston, Fairfax, Columbia, United StatesThe Cisco? IPCC Advanced Reporting class curriculum addresses technical aspects of reporting in the Cisco Intelligent Contact Management (ICM) IP Call Center (IPCC) reporting environment. Although focused on IPCC implementation, participants with traditional installations also benefit from the course. To lay the groundwork necessary for advanced reporting concepts, the course provides a detaile......
Course description>> Cisco IPCC Express Deployment and Advanced Scripting Course Format: Classroom School/Trainer: Fast Lane Consulting and Education Services, Inc. [All Courses] Training Center(s)/Venue(s): Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States Jobs & Resumes: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa Houses & Roommates: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, TampaAfter completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agen......
Course description>> Cisco IPCC Advanced Scripting (Certificate) (Online) School/Trainer: Tech 2000, Inc. [All Courses]Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic.
In the Cisco® IPCC Advanced Scriptin......
Course description>> Cisco IPCC Advanced Reporting Workshop (Certificate) (Online) School/Trainer: Tech 2000, Inc.The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the......
Course description>> Cisco IPCC/ICM Deployement Methodology (Certificate) (Online) School/Trainer: Tech 2000, Inc.Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success......
Course description>> Pages:- 1 2 3 4 5 6 [ Workshops ] [ Online Courses ] [ Corporate Training ] [ Topics ] [ Locations ] [ Schools ] [ Job Seekers ]
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