IPCC

at school(s) in London or delivered online/live/on-site/by e-learning

Cisco IPCC Express Deployment & Advanced Scripting (Certificate)
Course Format: Classroom
School/Trainer: Harbrook [All Courses]
Training Center(s)/Venue(s): Bristol, Cirencester, Harrogate, London, Leeds, Maidenhead, Manchester, Reading, United Kingdom
Jobs & Resumes: Bristol, Cirencester, Harrogate, London, Leeds, Maidenhead, Manchester, Reading
Houses & Roommates: Bristol, Cirencester, Harrogate, London, Leeds, Maidenhead, Manchester, Reading

Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The co......

Course description>>
 

This is an accelerated course combining three complete Cisco classes: Intelligent Contact Management Product Training Part 1 (ICMPT1), Intelligent Contact Management Product Training Part 2 (ICMPT2), and IP Contact Center Enterprise (IPCCE). By removing redundant material, extending the teaching days, and emphasizing the most important aspects of these technologies, this Boot Camp consolidates ......

Course description>>
 

After completing this course the student should be able to: Develop a technique for reviewing business rules to determine the deployment plan Review a hardware/software order sheet based on the business rules Deploy a CRS server with IPCC Express enhanced licensing Deploy and administer supervisor and agent desktop solutions Configure Cisco switches to allow for silent monitoring of agen......

Course description>>
 

Call center customers use Cisco® Enterprise IP Contact Center/Intelligent Contact Management (IPCC/ICM) to efficiently route call center contacts to the agent with the most appropriate skill set to assist the customer. Cisco® ICM scripting provides the tools needed to translate an organization s business rules for customer contacts into call-routing logic. In the Cisco® IPCC Advanced Scriptin......

Course description>>
 

The Cisco Systems® Customizing ICM/IPCC Reports workshop is designed to provide students with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, participants familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the......

Course description>>
 

Formerly Cisco® ICM and Cisc® IPCC Project Engineering course, the Cisco® IPCC/ICM Deployment Methodology course teaches Cisco® deployment methodology for the planning, design, and implementation phases of Cisco® IPCC Enterprise Edition 5.0 and Cisco® ICM Enterprise Edition 5.0 contact centers. Classroom presentation and group exercises illustrate the use of Cisco® best practices in the success......

Course description>>
 

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